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Refunds & Cancellation Policy

Within 28 Days

Any cancellations must be made at least 28 days prior to the booking date. 

Bookings cancelled up to 28 days prior to arrival date are payable in full, regardless of the cancellation cause.  Booked stays may not be transferred or postponed.  An invoice can be provided for insurance purposes.

In the unlikely event that the property is subsequently hired by another party for the full duration of your anticipated stay, up to 50% of your booking fee may be refunded.

Within 3 Months

For bookings cancelled between three months and 28 days prior to stay, a 50% listing fee is due, to be paid at the point of cancellation. 

Prior to 3 Months

All bookings cancelled more than 3 months before a stay will incur no additional costs.  However, the deposit will be forfeited.

Booking Amendments

We hope you can make all amendments to any bookings at least 28 days prior to arriving, but where you need to make changes closer to the booking, we may charge (up to £50) to make the adjustment.  Of course, where changes cannot be made the full booking fee still applies.

Cancellation by FineStay

In the highly unlikely event that FineStay are unable to fulfil your booking, we will look to provide an alternative of equal or higher standard and value (as deemed by us) within a 10-mile radius, to accommodate your stay.  If you choose to find alternative accommodation when a substitute has been provided, up to 50% of your booking fee will be refunded within 30 days.

Should FineStay be unable to accommodate your stay as scheduled, and are unable to provide an alternative, you will be notified as early as possible.  You will receive a full refund of any payment(s) made toward this booking within 30 days of said notification.


All check-ins must happen by 11 pm (unless prior arrangements have been made).  Any bookings not checked in by this time will be cancelled immediately and full fee will remain due.


All deposits are entirely non-refundable, due to the nature of the business.  However, in certain circumstances, with prior permission from FineStay, a deposit may be transferable to another of our serviced apartments, for a stay of the same duration or longer over the same dates.

Deposits must be made at the time of booking – any bookings enquired about or discussed are not officially held until a deposit payment has been received and as such may be booked by a third party.